HOPESTAGE — AFTER A MISSED MENTAL HEALTH APPOINTMENT
Message and rebooking checklist | 14 October 2026
https://www.hopestage.com/research/missed-mental-health-appointment

For adults preparing a call or message. This is not a referral, treatment plan or determination of whether a fee is valid. Confirm arrangements with your service. If you need urgent help, use a clinical contact or urgent local service rather than waiting for a routine reply. If you are in immediate danger or cannot stay safe, seek emergency medical help.

1. THE APPOINTMENT
Clinic / clinician:
Date and time (including time zone if relevant):
Appointment purpose:
Official contact route from the clinic's confirmation:
What happened, in my own words:
Any cancellation request, confirmation or technical error to mention:

2. MESSAGE I CAN ADAPT
Subject: Request to rebook my appointment on [date]

Hello, my name is [name]. I missed my appointment with [clinician] on [date and time]. I would like to continue care. [Optional: a brief explanation of what happened.] Could you tell me how to rebook and whether my referral is still open? Please also explain any missed-appointment fee and how to request a review if needed. The best way to contact me is [approved contact method]. Thank you.

If I tried to attend but the call failed, replace the second sentence with:
I tried to join the appointment at [time], but [what happened]. Could you check how it was recorded?

Use the service's approved contact route. Include only the identifying information it requests. Avoid sending detailed medical information by ordinary email.

3. QUESTIONS TO ASK
[ ] Can I rebook? Is my referral or care still open?
[ ] If it has closed, can the decision be reviewed or do I need a new referral?
[ ] Is there a response deadline in a letter or message?
[ ] Is there a fee? What policy applies and how can I request a review?
[ ] If paying is difficult, can a waiver, reduction or payment arrangement be considered?
[ ] Who can answer time-sensitive clinical questions before the next appointment?

If relevant, tell the clinical team about a delayed prescription review, injection or monitoring, medication running low, missed doses or worsening symptoms. Ask for individual advice; do not change medication or guess a replacement schedule yourself.

4. THE ANSWER
Date / person or team contacted:
Appointment status confirmed:
New appointment date / time / time zone:
Location / link / who calls whom:
Referral or paperwork required:
Fee explanation / review request / reply:
Clinical contact and agreed next step:
If no reply or appointment yet, when and how I will follow up:

5. ONE CHANGE THAT WOULD HELP
Main barrier to attendance:
Adjustment to ask about (timing, reminder, transport, access, interpreter, support person or suitable appointment format):
What the service can offer:
Cancellation route / notice required / outside-hours instructions:

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